Shipping & Returns
You can enter our return portal by clicking here
BISBY offers both returns and exchanges on full priced items within 30 days of ship date.
Items must be in good condition with original hang tags and packaging.
*We are proud to offer free exchanges! Customers are responsible for shipping charges during the returns process only. *
Items on sale up to 25% off are eligible for exchange or return for store credit only. Items on sale greater than 30% off are final sale and are not eligible for return or exchange.
We offer a standard shipping rate of $7 on orders less than $125 (before applicable taxes). Standard shipping transit time is 5-7 business from the shipping date.
BISBY is proud to be processing and shipping orders Monday-Friday 9 am - 5 pm EST. Our shipping fairies are so good that they often will ship your order on the same day you placed it! With that said, we have found that with our standard flat rate shipping option, most orders arrive within 3-5 business days (with the exception of Holidays and end of season sales)
If you have any questions about sizing before purchasing a final sale item, please reach out to us at hello@bisbykids.com for assistance!